Relational Coordination (RC) is a concept that captures the relational dynamics of coordinating work. Developed by Jody Hoffer Gittell, RC focuses on communication and relating for the purpose of task integration within and between organizations. Here are the key points:
- Purpose: RC aims to enhance teamwork by fostering effective communication and collaboration.
- Mutual Reinforcement: It involves mutually reinforcing processes where individuals communicate and relate to integrate tasks.
- Network Concept: RC views teamwork as a flexible and measurable network based on roles within and across organizations.
- Positive Outcomes: Research shows that strong RC supports positive performance outcomes, including quality, efficiency, client engagement, and worker well-being.
RC emphasizes the importance of relationships and effective communication in achieving coordinated work across various contexts.
