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OSS/BSS is the operations support systems and business support systems. 


OSS mainly concentrated on network management. OSS is utilized to define the data handling frameworks utilized by administrators to deal with their transmission networks. They permit an association to facilitate clients, administrations, resources, processes and activities. It upholds the framework administrator to plan and keep up with communication networks. It incorporates data, for example, data for available networks, about their performance, permits individuals to oversee networks, etc. 


BSS primarily focuses on all work within an organization. Business Support Systems (BSS) are utilized to permit an association to connect with its endorsers. It issues customers with bills. It incorporates data, for example, data in regards to client relationships, payment orders, new sign-ups and so forth. 


OSS and BSS both permit network administrators to proficiently and reliably offer administrations to enormous numbers of subscribers. OSS/BSS frameworks involve an assortment of programming frameworks, which bridge business administrations and network operations. OSS typically passes different administrator orders and supplies administration confirmation data to the BSS. BSS ‘objective is to deal with the business aspects related to telecom site management to secure payments and keep up with quality, while likewise supporting numerous business capacities. 

NMS (network management system)

Network management system is the process of management of network resources. From a support system perspective, the element managers are part of the master network manager and the element management layer is installed in NMS functionality. Network OSSs (NMS) oversee explicit components in the network conveyed by the administrator. NMS arrangements are upgraded to oversee as explicit service equipment or a server framework. 

Role of OSS/BSS Systems

OSS and BSS systems should work in an integrated manner for the most extreme effectiveness. OSS/BSS frameworks robotize the transmission of the customer order information and order processing, maintain network infrastructure, control cost, screen payment, and enhance interface experience. They additionally offer service provisioning, network arrangement, issue executives, inventory management, and order management. Other functions of OSS/BSS are:

Security Compliance:

Increasingly more of the economy is beginning to depend on internet transactions. In the retail industry, for instance, the utilization of payment cards for online transactions means that businesses, banks, and anyone else in the path must be Payment Card Industry (PCI) compliant. The OSS/BSS should have the option to create the necessary information and reports to guarantee consistency. 

Service Providers

The OSS utilized by communication service providers are:

  • Internet service provider: Internet service providers offer differing levels of internet availability to the end-user. An ISP can be a reseller offering services bought from a service provider that has high data transfer capacity and admittance to the Internet. 
  • Managed service provider (MSP): A managed service provider manages transmission and executives of network-based administrations, applications, and equipment. These service providers can be hosting companies or access providers that offer administrations such as IP telephony, network management. 
  • Application service provider (ASP): An application service provider customarily provides applications as assistance over the network. It can be on-on-request programming or Software as a service-based application. Application, systems, and network management can be consolidated as a solitary packaged contribution.
  • Wireless service provider (WSP): These wireless service providers corresponding to carriers who provide cellular, personal, and mobile communication services over a wireless platform to the end-user.
  • Network service provider (NSP): The NSP provides a networking framework as a service. There will be explicit network access points (NAP). By using this service the equipment and facilities in the network can be accessed. 

Some important functions of OSS/BSS:

OSS/BSS manages fulfilment, assurance and billing (FAB) for services associated with subscriber requirements. 


This fulfilment process is utilized to satisfy client orders. This process included a few operations. These operations incorporate an order management module, provisioning module, and administration arrangement to complete the fulfilment process. It is first the operations of sales to work with the client to guarantee that an order can be placed. 

The order management system (OMS) then captures all significant data from the client to offer the mentioned administration. OMS provides data on the status of the order and guarantees that the client can likewise follow and deal with the request. While submitting an internet based request to place an online order, the customer enters all the relevant details that the service provider can work on to offer the service requested.

At the point when the order is completed and a client begins utilizing the service, then the order number is utilized to gather information from the trouble management module, performance reporting module, and billing modules so that the client can see any data compared to the particular order. Customers can order several orders. 

Assurance process:

The assurance process is utilized to guarantee that the administrations proposed to the client are meeting expected performance levels. The assurance process is utilized to guarantee that the network is working appropriately and that service quality thresholds are maintained. It has two fundamental capacities that are problem handling and data management for the network and customer. 

At the point when an order is completed, continuous checking is needed to guarantee that the SLA agreed upon with the client is being fulfilled and the assistance quality is ideal with the utilization of equipment inside permissible limits. The issues can be identified and reported by the customer. Dealing with the issues identified is an important part of assurance. Changing configuration, restoring an element and observing execution records are all covered as components in the network management part of assurance. 

Billing Process:

The billing Process is used to get payment from the client for the services consumed. The service utilized by the client is metered for producing the bill. There is a rate related to the service plan selected by the client. This rate is applied to the service plan selected by the customer. This rate is applied to the service consumed to compute the customer amount due to the service provider at the end of a billing cycle. 

A receipt is created for the client with data on the bill amount for the subscribed service. The receipt is then transmitted to the client. The bill amount is collected from the client utilizing the distinctive payment choices upheld by the service provider. On the computed amount, discounts are applied to come up with the billable amount for which a receipt can be produced. Service usage is determined by utilizing records created at the network elements on which the services are offered. The call detail records (CDRs) make up the billing data for simple voice services that are collected. 


Fulfilment, assurance, and billing (FAB) systems make up the significant modules in operations and business support systems. These systems are utilized by the service provider consistently for consistent business continuity. 

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